Terms of Service

Last Updated: 1/15/2026

1. Acceptance of Terms

By creating an account, accessing, or using Mopus ("the Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our services. These Terms govern your use of the Platform, including team management, campaign scheduling, and AI agent deployment.

2. User Accounts and Responsibilities

You are responsible for maintaining the confidentiality of your account credentials, including your login information and any third-party API keys (e.g., Twilio, OpenAI) you store on the Platform. You are fully responsible for all activities that occur under your account and within your teams.

3. AI Agents, Prompts, and Generated Content

Responsibility for AI Behavior

Mopus provides the infrastructure to connect your AI providers (like OpenAI, Grok, Gemini, Claude) with your telephony providers (Twilio). We do not control the content generated by your AI agents. The behavior, tone, and responses of your agents are determined entirely by:

  • The system prompts and instructions you configure.
  • The knowledge bases or context you attach.
  • The specific models you select from your AI provider.

We do not inject hidden prompts to alter the intent of your agents. Therefore, you are solely liable for any "spam," offensive, incorrect, or hallucinations generated by your agents. You must ensure your prompts are designed to prevent the generation of harmful or illegal content.

4. Third-Party Integrations

Our Service allows you to integrate with third-party providers. By using these integrations, you acknowledge that:

  • Telephony (Twilio): You must comply with Twilio's Acceptable Use Policy and local regulations regarding SMS/Voice marketing (e.g., TCPA in the US). You are responsible for obtaining necessary consent (opt-ins) from your contacts before sending messages.
  • AI Providers: You must comply with the usage policies of your chosen AI provider (e.g., OpenAI's usage policies). Mopus is not responsible if your API keys are restricted due to policy violations detected by the provider.

5. Acceptable Use

You agree not to use the Platform to:

  • Send unsolicited bulk messages (spam) in violation of applicable laws.
  • Engage in harassment, hate speech, or the distribution of illegal content.
  • Impersonate others or misrepresent your affiliation with any person or entity.
  • Interfere with or disrupt the integrity or performance of the Platform.

Violation of these acceptable use terms may result in immediate suspension or termination of your account without refund.

6. Subscription and Billing

Access to Mopus is provided on a flat monthly subscription basis, billed via Stripe. You agree to pay all fees associated with your subscription. Subscription fees are for the use of the Mopus platform only and do not include charges from your third-party providers (e.g., Twilio usage costs, OpenAI API usage costs), which are billed directly by those providers.

7. Limitation of Liability

To the maximum extent permitted by law, Mopus shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill. In no event shall our aggregate liability exceed the amount you paid to us in the twelve (12) months preceding the claim.

8. Contact Us

Please send any questions or comments regarding these Terms to: legal@mopus.co