Use cases
What people put in front of their customers.
Every one of these is the same three pieces: a flow, your APIs, and somewhere to keep what the conversation has to remember. What changes is which step stops for a person.
Customer support
Support chatbot
Answer from your own help content, check the customer's account when the answer depends on it, and hand over to a person when it should.
ReadEcommerce
Order status
Look up the order, check the carrier, work out whether it's actually late, and either answer or raise a reship for approval.
ReadMoney movement
Refunds and returns
Read your refund policy, check the order against it, settle the small ones automatically, and route the rest to a human with the context already attached.
ReadRevenue
Cancellation and retention
Screen the message, read the account, and make a retention offer worth making, with a human approving anything that costs real money.
ReadSales
Lead qualification
Enrich the form submission, score it against your criteria, write it to the CRM and route it. Triggered by the webhook your form already sends.
ReadBack office
API orchestration
Turn a sequence of internal API calls into one request. Templated, branching and recorded, with no model anywhere in it.
Read